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Sales & Inquiries
Sales & Inquiries

For product consultations, solution quotes, and general sales questions.

Sales@SmartHotelTech.com

Technical Support
Technical Support

For technical issues, troubleshooting, and remote assistance.

Support@SmartHotelTech.com

Partnership & Channel Development
Partnership & Channel Development

For resellers, integrators, or international partnership inquiries.

Partners@SmartHotelTech.com

Media & PR
Media & PR

For media interviews, press releases, and branding opportunities.

Media@SmartHotelTech.com

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Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Contact Us
Contact Us Support Center

We provide a complete smart hotel solution, including smart room control systems, mobile check-in/out, keyless entry, energy management, and guest experience apps—all integrated into one platform.

Yes, our systems are designed to work with most existing setups. We can retrofit smart devices into traditional rooms without major renovations.

Absolutely. Our system supports integration with major PMS (like OPERA, Cloudbeds), POS systems, and smart locks such as ASSA ABLOY and SALTO.

Yes. We offer dedicated mobile apps for both guests and hotel staff, allowing seamless control of room settings, service requests, and more.

Yes, we offer flexible modules and branding options to match the specific layout, size, and guest profile of your hotel.

Installation typically takes 2–5 days per floor, depending on room quantity and existing infrastructure. Minimal disruption to guests is ensured.

We offer both. For local projects, our technicians install on-site. Remote installation is available for international clients with our partner network.

No. Our installation is designed to be non-intrusive and scheduled around your occupancy to avoid interfering with hotel operations.

A stable Wi-Fi or LAN network is required. Most of our devices use wireless communication and require minimal additional wiring.
 

Yes. We provide full training materials, remote sessions, and ongoing support to ensure your team is confident using the system.

We offer multi-channel support via email, phone, and live chat, including a client portal for technical documentation and ticket tracking.
 

Yes. Our technical support team is available 24/7 for critical issues, with guaranteed response times based on your service level agreement.

We provide remote diagnostics, software patches, and if necessary, replacement devices under warranty or service contract.
 

 All hardware includes a standard 1-year warranty. Extended warranties and annual maintenance plans are available upon request.
 

Yes, we actively collaborate with regional resellers, system integrators, and hotel solution providers worldwide.
 

You can apply through our “Partner with Us” page. We evaluate partners based on technical capability, industry experience, and market coverage.

Yes. We offer white-label versions of our software and hardware for qualified partners looking to brand and resell our solutions.
 

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