Privacy Policy
This Privacy Policy explains how SmartHotel, together with the QINGLANG hospitality technology team, collects, uses and protects information submitted through this website. This site is designed for hotel owners, operators, integrators, distributors and project teams seeking information about hospitality TV, IPTV, smart room control, guest room devices, digital signage and related deployment services.
By using this website or submitting an inquiry, you acknowledge the practices described below.
1. Information We Collect
We may collect information that you provide directly as well as limited technical data generated through normal website use.
Information you submit to us
- Name, company name, job title and contact details.
- Email address, telephone number, WhatsApp number or other communication details.
- Hotel project information such as property type, room count, deployment region, target functions, technical requirements and procurement timeline.
- Messages, support requests, quotation requests and attachments submitted through forms or direct communication.
Information collected automatically
- IP address, browser type, device information and operating system.
- Pages visited, referring pages, language preference and approximate usage patterns.
- Session and security information required for site operation, fraud prevention and technical stability.
2. How We Use Information
We use collected information to operate this website and support legitimate business communication related to our hospitality technology solutions.
- Respond to contact requests, quotation inquiries and product questions.
- Understand project scope and recommend relevant products, solutions or documentation.
- Coordinate follow-up communication with sales, solution, delivery or support teams.
- Improve website performance, content quality and user experience.
- Maintain security, prevent misuse and comply with applicable legal obligations.
3. Legal Basis for Processing
Where required by applicable law, we process personal information on one or more of the following bases: your consent, our legitimate interest in responding to business inquiries and operating the website, steps requested prior to entering a commercial relationship, and compliance with legal obligations.
4. How We Share Information
We do not sell personal information. We may share information only when reasonably necessary for business operations, website management or legal compliance.
- Internal teams or authorized affiliates involved in handling your inquiry or supporting a project discussion.
- Service providers that assist with hosting, website maintenance, analytics, email delivery or customer communication.
- Professional advisers or authorities where disclosure is required by law, regulation or the protection of legal rights.
5. International Data Handling
Because hospitality projects often involve international customers, distributors and implementation partners, information may be accessed or processed across multiple regions as reasonably necessary to support communication, quotation review, project coordination or after-sales follow-up.
6. Data Retention
We retain inquiry and communication records for as long as reasonably necessary to respond to your request, support future business discussions, meet operational requirements, maintain support continuity or satisfy legal and accounting obligations. Data that is no longer needed will be deleted, anonymized or securely archived as appropriate.
7. Cookies and Similar Technologies
This website uses cookies and related technologies for essential site operation and, where enabled, for analytics and experience improvement. Please review our Cookie Policy for more detail about the categories of cookies used and the choices available to you.
8. Security
We use commercially reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure. No internet-based transmission or storage system can be guaranteed to be fully secure, so users should avoid submitting unnecessary sensitive information through public web forms.
9. Your Rights
Depending on your jurisdiction, you may have rights to request access to personal information, correction of inaccurate data, deletion, restriction of processing, objection to certain processing activities or withdrawal of consent where consent is the basis for processing. You may also request information about how we handle your data.
To submit a privacy-related request, please contact us through the website contact page and clearly describe your request so we can respond appropriately.
10. Third-Party Links
This website may contain links to third-party websites, partner resources or external platforms. We are not responsible for the privacy practices or content of third-party sites. You should review the privacy terms of any external service you access.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in website functionality, legal requirements, operational practice or business scope. The updated version will apply once published on this page.
12. Contact
If you have questions about this Privacy Policy or how information is handled through this website, please contact our team through the contact page and include enough detail for us to review your request efficiently.
Last updated: July 2026
