Job summary

Role overview

This role supports continuity after project delivery by helping customers and internal teams manage troubleshooting, documentation and issue follow-up in a structured way.

Key responsibilities

• Respond to support requests related to hospitality technology deployments.
• Help customers organize key technical files, configuration references and operation notes.
• Coordinate issue escalation and resolution tracking with engineering and project teams.

What we look for

• Patience, ownership and a service-oriented mindset.
• Experience in technical support, after-sales service or systems troubleshooting.
• Ability to communicate clearly under active project conditions.